- Check if the power is on or off and the power outlet is plugged into both the DC power jack and your wall outlet.
- Check if there is scenting/essential oil inside the bottle.
WE ARE HERE TO HELP
GENERAL QUESTIONS
WHY IS THE DIFFUSER NOT WORKING?
WHY IS THERE NO MIST COMING OUT OF MY DIFFUSER?
Your atomizer head might be blocked.
- Check if there is any scenting oil build up on the plate. In case there is a buildup, follow the cleaning instructions.
WHY IS THE DIFFUSER LEAKING?
Your diffuser head is either displaced or the diffuser is tilted.
- Check that the diffuser head is screwed properly to the bottle.
- Make sure that the diffuser is placed on a hard, flat surface.
- Keep the diffuser constantly vertical do not tilt or keep the diffuser horizontal.
DO I NEED TO PUT WATER in THE DIFFUSER?
No. Hydur Diffuser does not use water. It atomizes the scenting oils using a series of tubes, dispersing the oils in their purest form.
WHAT TYPE OF OILS CAN I USE iN THE DIFFUSER?
Hydur Diffuser diffuses 100% essential oil or Hydur Scenting Oil. Other blends and oils may contain fragrances, base oils or synthetics that could result in malfunction. Hydur Scenting Oils are carefully blended and curated for Hydur Diffusers.
HOW DO I KNOW IF THE DIFFUSER IS FULLY CHARGED?
The red light indicator (if the diffuser is off) or purple light flashes repeatedly to indicate charging and will become solid white (if the diffuser is off) or solid blue (if the diffuser is on) once its fully charged.
WHAT IF THE SCENT IS TOO STRONG/WEAK FOR ME?
If you find the mist/intensity is too strong or weak, adjust the diffuser intensity to either a higher or lower setting to suit your preference.
DO I NEED TO CLEAN THE DIFFUSER?
Yes. It is recommended that you perform a cleaning cycle at least once a month.
HOW DO I RESET THE PASSWORD OF THE HYDUR SCENTING APP?
In case you forget the password, simply press the reset button to restore to factory settings. The default password is 8888.
HOW DO I CREATE A SCENTING SCHEDULE FROM THE HYDUR SCENTING APP?
The scent scheduling feature is only available on Grandi Tower Grandi Square, Ultra Tower Max and Ultra Cylinder Max.
To create a new scenting schedule using the app, simply:
Step 1: Select “Add New” under the “Schedule” section on the Homepage
Step 2: Choose to create your own schedule, or select one of the pre-set schedules
Step 3: Enter your desired Start time, End time, Name and intensity. If you would like the schedule to repeat, select the day(s) you would like it to repeat.
Step 4: Click “Save"
WILL MY diffuser WORK EVEN IF I AM NOT CONNECTED TO THE hydur scenting APP?
Yes. The diffuser will keep the schedules you have set. Once you reconnect via Bluetooth you can change the schedules, adjust the scent intensity or turn the diffuser off manually.
FAQS - GRANDI TOWER
WHAT IS THE NAME OF THE APP THAT I NEED TO DOWNLOAD?
The App is called Hydur Scenting Controller
WHAT ARE THE INTENSITY SETTINGS FOR THE GRANDI TOWER?
The Grandi Tower has 10 scent intensity settings:
| Intensity Level Indicator Light | Length of Diffusion | Interval Between Diffusion | Oil Consumption (ml/hr)1 |
| 1 | 30 secs | 4.5 mins | 0.07 ml |
| 2 | 60 secs | 4 mins | 0.13 ml |
| 3 | 1.5 mins | 3.5 mins | 0.20 ml |
| 4 | 2 mins | 3 mins | 0.27 ml |
| 5 | 2.5 mins | 2.5 mins | 0.33 ml |
| 6 | 3 mins | 2 mins | 0.40 ml |
| 7 | 3.5 mins | 1.5 mins | 0.47 ml |
| 8 | 4 mins | 60 secs | 0.53 ml |
| 9 | 4.5 mins | 30 secs | 0.60 ml |
| 10 | Customized | Customized | - |
WHAT IS THE AVERAGE OIL CONSUMPTION OF GRANDI TOWER
Average scenting oil consumption ranges from 0.04ml - 0.4ml per hour.
HOW MUCH AREA DOES A grandi tower COVER?
A Grandi Tower will cover up to 50 square meters.
WHAT IS INCLUDED WHEN I BUY A GRANDI TOWER?
The Grandi Tower includes:
- (1) Grandi Tower Diffuser
- (1) 100ml Diffuser Scenting Oil
- (1) 120ml Plastic Bottle
- (1) DC12 Power Adaptor
HOW LONG WILL MY DIFFUSER sceNTING OIL LAST?
A 100ml bottle can last approximately 2 months, depending on the intensity settings and diffusing times.
can i set the timer and intensity for different times of the day?
Yes you can! Our Hydur Scenting Controller App allows you to have upto five different schedules.
FAQS - GRANDI SQUARE
WHAT ARE THE INTENSITY SETTINGS FOR THE grandi square
The Grandi Square has 20 scent intensity settings:
| Intensity Level Indicator Light | Length of Diffusion | Interval Between Diffusion | Oil Consumption (ml/hr) |
| 1 | 15 secs | 5 mins | 0.08 ml |
| 2 | 15 secs | 2.5 mins | 0.14 ml |
| 3 | 20 secs | 2 mins | 0.21 ml |
| 4 | 20 secs | 1.25 mins | 0.27 ml |
| 5 | 25 secs | 1.20 mins | 0.33 ml |
| 6 | 30 secs | 1.15 mins | 0.40 ml |
| 7 | 30 secs | 1 min | 0.46 ml |
| 8 | 30 secs | 50 secs | 0.52 ml |
| 9 | 30 secs | 40 secs | 0.58 ml |
| 10 | 30 secs | 33 secs | 0.65 ml |
| 11 | 33 secs | 30 secs | 0.71 ml |
| 12 | 40 secs | 30 secs | 0.76 ml |
| 13 | 50 secs | 30 sexs | 0.82 ml |
| 14 | 60 secs | 30 secs | 0.87 ml |
| 15 | 75 secs | 30 secs | 0.93 ml |
| 16 | 80 secs | 25 secs | 0.98 ml |
| 17 | 85 secs | 20 secs | 1.04 ml |
| 18 | 120 secs | 20 secs | 1.09 ml |
| 19 | 150 secs | 15 secs | 1.15 ml |
| 20 | 300 secs | 15 secs | 1.20 ml |
WHAT IS THE AVERAGE OIL CONSUMPTION OF grandi square?
Average scenting oil consumption ranges from 0.08 ml – 1.20 ml per hour.
HOW MUCH AREA DOES A GRANDI SQUARE COVER?
A grandi square covers up to 150 square meters and is suitable for medium to large spaces.
WHAT IS INCLUDED WHEN I BUY A GRANDI SQUARE bundle?
The Grandi Square includes:
- (1) Grandi Square Diffuser
- (1) 480ml Scent Bottle
- (1) 500ml Scenting Oil or 3 x 100ml Scenting Oil
- (1) DC12 Power Adaptor
- (1) Suction Cup
- (1) PU Tube
- (1) HVAC Adaptor
- (1) PTFE Tape
- (1) Wall Mount
- (4) Screws
HOW LONG WILL MY 500ml scentING OIL LAST?
A 480ml bottle can last approximately 3 months, depending on the intensity settings and diffusing times.
HOW DO I MOUNT THE GRANDI SQUARE TO A WALL?
To mount the Grandi Square on your wall, simply:
Step 1: Attach the wall bracket with all the supplied screws or nails (depending on the surface).
Step 2: Hang the diffuser on the hinges.
Make sure the Grandi Square is mounted accurately straight up and not tilted.
FAQS - GRANDI SQUARE V2
How do i set up my grandi square?
WHAT ARE THE INTENSITY SETTINGS FOR THE grandi square
The Grandi Square has 20 scent intensity settings:
| Intensity Level Indicator Light | Length of Diffusion | Interval Between Diffusion | Oil Consumption (ml/hr) |
| 1 | 15 secs | 5 mins | 0.04 ml |
| 2 | 15 secs | 2.5 mins | 0.07 ml |
| 3 | 20 secs | 2 mins | 0.11 ml |
| 4 | 20 secs | 1.25 mins | 0.15 ml |
| 5 | 25 secs | 1.20 mins | 0.18 ml |
| 6 | 30 secs | 1.15 mins | 0.22 ml |
| 7 | 30 secs | 1 min | 0.25 ml |
| 8 | 30 secs | 50 secs | 0.29 ml |
| 9 | 30 secs | 40 secs | 0.32 ml |
| 10 | 30 secs | 33 secs | 0.36 ml |
| 11 | 33 secs | 30 secs | 0.40 ml |
| 12 | 40 secs | 30 secs | 0.44 ml |
| 13 | 50 secs | 30 secs | 0.47 ml |
| 14 | 60 secs | 30 secs | 0.51 ml |
| 15 | 75 secs | 30 secs | 0.55 ml |
| 16 | 80 secs | 25 secs | 0.58 ml |
| 17 | 85 secs | 20 secs | .62 ml |
| 18 | 120 secs | 20 secs | .65 ml |
| 19 | 150 secs | 15 secs | .69 ml |
| 20 | 300 secs | 15 secs | .72 ml |
WHAT IS THE AVERAGE OIL CONSUMPTION OF grandi square?
Average scenting oil consumption ranges from 0.07 ml – 1.65 ml per hour.
HOW MUCH AREA DOES A GRANDI SQUARE COVER?
A Grandi Square will cover up to 300 square meters.
WHAT IS INCLUDED WHEN I BUY A GRANDI SQUARE bundle?
The Grandi Square includes:
- (1) Grandi Square Diffuser
- (1) 150ml Scent Bottle
- (1) DC12 Power Adaptor
- (1) PU Tube
- (1) Connector
- (4) Screws
- (1) Gasket
- (1) Wall Bracket
- (2) Keys
HOW LONG WILL MY 100ml scentING OIL LAST?
A 100ml bottle can last approximately 10 days, depending on the intensity settings and diffusing times.
HOW DO I TURN THE DIFFUSER ON?
Connect the DC12 power adapter to the outlet and turn the power switch on. Local time and scent intensity levels will appear.
FAQS - THE ULTRA CYLINDER MAX
HOW DO I SET UP THE ULTRA CYLINDER MAX
WHAT ARE THE INTENSITY SETTINGS FOR THE ULTRA CYLINDER MAX?
The Ultra Cylinder Max has 20 scent intensity settings:
| Intensity Level Indicator Light | Length of Diffusion | Interval Between Diffusion | Oil Consumption (ml/hr) |
| 1 | 15 secs | 5 mins | 0.30 ml |
| 2 | 15 secs | 2.5 mins | 0.40 ml |
| 3 | 20 secs | 2 mins | 0.50 ml |
| 4 | 20 secs | 1.25 mins | 0.60 ml |
| 5 | 25 secs | 1.20 mins | 0.70 ml |
| 6 | 30 secs | 1.15 mins | 0.80 ml |
| 7 | 30 secs | 1 min | 0.90 ml |
| 8 | 30 secs | 50 secs | 1.00 ml |
| 9 | 30 secs | 40 secs | 1.10 ml |
| 10 | 30 secs | 33 secs | 1.20 ml |
| 11 | 33 secs | 30 secs | 1.28 ml |
| 12 | 40 secs | 30 secs | 1.36 ml |
| 13 | 50 secs | 30 sexs | 1.44 ml |
| 14 | 60 secs | 30 secs | 1.52 ml |
| 15 | 75 secs | 30 secs | 1.60 ml |
| 16 | 80 secs | 25 secs | 1.68 ml |
| 17 | 85 secs | 20 secs | 1.76 ml |
| 18 | 120 secs | 20 secs | 1.84 ml |
| 19 | 150 secs | 15 secs | 1.92 ml |
| 20 | 300 secs | 15 secs | 2.00 ml |
WHAT IS THE AVERAGE OIL CONSUMPTION OF ULTRA CYLINDER MAX?
Average scenting oil consumption ranges from 0.30 ml – 2 ml per hour.
Will my Ultra Cylinder Max work even if I am not connected to the app?
An Ultra Cylinder Max will cover up to 400 square meters and is designed to work exclusively with the "Hydur Scenting Controller App,
WHAT IS INCLUDED WHEN I BUY A ULTRA CYLINDER MAX?
The Ultra Cylinder Max includes:
- (1) Ultra Cylinder Diffuser
- (1) 1000ml Scent Bottle
- (1) 5 w Power Adaptor
- (1) Bluetooth Dongle
- (1) key
HOW LONG WILL MY DIFFUSER LAST?
A 500ml bottle can last approximately 2 months, depending on the intensity settings and diffusing times.
FAQS - ULTRA TOWER MAX
HOW DO I SET UP MY ULTRA TOWER MAX?
WHAT ARE THE INTENSITY SETTINGS FOR THE ultra TOWER max?
The Ultra Tower Max has 20 scent intensity settings:
| Intensity Level Indicator Light | Length of Diffusion | Interval Between Diffusion | Oil Consumption (ml/hr) |
| 1 | 15 secs | 5 mins | 0.30 ml |
| 2 | 15 secs | 2.5 mins | 0.40 ml |
| 3 | 20 secs | 2 mins | 0.60 ml |
| 4 | 20 secs | 1.25 mins | 0.70 ml |
| 5 | 25 secs | 1.20 mins | 0.80 ml |
| 6 | 30 secs | 1.15 mins | 1.00 ml |
| 7 | 30 secs | 1 min | 1.10 ml |
| 8 | 30 secs | 50 secs | 1.20 ml |
| 9 | 30 secs | 40 secs | 1.30 ml |
| 10 | 30 secs | 33 secs | 1.50 ml |
| 11 | 33 secs | 30 secs | 1.70 ml |
| 12 | 40 secs | 30 secs | 1.90 ml |
| 13 | 50 secs | 30 sexs | 2.20 ml |
| 14 | 60 secs | 30 secs | 2.40 ml |
| 15 | 75 secs | 30 secs | 2.60 ml |
| 16 | 80 secs | 25 secs | 2.80 ml |
| 17 | 85 secs | 20 secs | 3.00 ml |
| 18 | 120 secs | 20 secs | 3.30 ml |
| 19 | 150 secs | 15 secs | 3.50 ml |
| 20 | 300 secs | 15 secs | 3.70 ml |
WHAT IS THE AVERAGE OIL CONSUMPTION OF the ultra tower max?
Average scenting oil consumption ranges from 0.30 ml – 3.70 per hour.
HOW MUCH AREA DOES A ultra tower max cover?
An Ultra Tower Max will cover up to 830 square meters.
WHAT IS INCLUDED WHEN I BUY A ultra tower max bundle?
The Ultra Tower Max includes:
- (1) Ultra Tower Max Diffuser
- (2) 1000ml Scent Bottle
- (1) 5 w Power Adaptor
- (1) Key
HOW LONG WILL MY DIFFUSER SCENTING OIL LAST?
A 500ml scenting oil bottle can last approximately 1 month, depending on the intensity settings and diffusing times.